Support

How to contact support

The current product does not define a public support email, ticket form, or response-time commitment.

Contact the person or channel that invited you to the WALAO private beta. If you no longer have that route, pause processing and revoke the linked device in WhatsApp until a verified contact is available.

Include these details

• The page where the problem happened.
• The exact visible error text.
• The approximate time and your timezone.
• The visible connection state.
• Whether the account was paused.
• Whether the affected group was enabled and scheduled.
• Your browser and device type.
• Steps that reproduce the problem without revealing message content.

Never send these in a support message

• Your sign-in code or browser session token.
• A QR pairing code.
• API keys, webhook secrets, encryption keys, or operator credentials.
• Full phone numbers or external session identifiers.
• Unredacted group screenshots or exported message data.
• Customer, employee, financial, legal, or health information.

If the issue is urgent

1. Pause WALAO

   Use Settings if you can still sign in.

2. Revoke the linked device

   Use WhatsApp settings on the paired phone. Do not rely only on the WALAO Disconnect button.

3. Preserve safe evidence

   Record timestamps, visible status, and redacted screenshots without exposing group content.

4. Contact the beta coordinator

   State whether you suspect data exposure, account suspension, or an incorrect high-impact output.

Product and documentation feedback

For an incorrect summary, include the summary section, why it was wrong, and whether the cited message supported it. Avoid pasting the full message unless a secure review process has been confirmed.

For documentation feedback, include the page title, the sentence that is unclear, and what you expected to learn.