Troubleshooting

The sign-in code did not arrive

1. Check the exact address

   Sign-in responses do not reveal whether an account exists, so a typo can look like success.

2. Check spam and filtered mail

   The message subject includes your WALAO code.

3. Use the current code promptly

   Codes expire after 15 minutes and a new request replaces the previous code.

4. Enter all eight characters

   The current code is alphanumeric even though the field's placeholder looks like six digits.

Repeated requests can be rate-limited without a special error message. Wait before trying again.

The pairing code does not appear

• Confirm the disclosure checkbox. The pairing button is disabled until you accept it.
• Reload the page and request a fresh code if the old gateway session expired.
• If the page reports a system halt, pairing is intentionally unavailable.
• If the request fails repeatedly, the gateway may be unavailable or unconfigured.

The connection is stuck or returns

If a pending connection never becomes connected, revoke the partial linked device in WhatsApp and create a fresh pairing session.

If a disconnected session returns as connected, revoke it from WhatsApp linked devices. The current WALAO Disconnect button does not reliably terminate the upstream session.

A group is missing or looks wrong

• Confirm the paired account is still a member of the group.
• Search by group name and use member count to distinguish similar names.
• A reconnect can trigger a fresh gateway group listing.
• A new incoming message can create a disabled entry when listing missed it.
• Do not enable an entry that looks like a direct chat or broadcast.

No summary appeared

1. Check the group is enabled

   Disabled groups drop new messages and do not run summary jobs.

2. Check its schedule

   Confirm local time, timezone, language, and cadence.

3. Check account status

   Pause, disconnect, unpaid state, a system halt, or a plan cap can block work.

4. Check the daily limits

   Free allows 500 messages and 5 AI summaries per UTC day. Pro or trial allows 5,000 and 50.

5. Check whether the window was quiet

   A real summary can contain no items when nothing useful happened.

Ask says I don't know

Use a distinctive name, project, date, or phrase. Ask searches matching raw messages inside retention and summaries from enabled groups.

English tokenisation can miss Chinese or Malay material. An expired raw message, disabled group, or unsupported model claim can also produce I don't know.

The WhatsApp digest did not arrive

• Confirm the session is connected and the account is not paused.
• Check the account digest time and timezone in Settings.
• Check for a plan or account processing block.
• Remember that group schedules and the account digest schedule are separate.